Terms & Conditions

Welcome to OudQua. By accessing or using our website, you agree to the following Terms & Conditions.

General

  • All products and content on this website are owned by OudQua.

  • Unauthorized use, copying, or distribution of content is prohibited.

  • We reserve the right to update product information, pricing, or policies without prior notice.

Product Information

We strive to display product descriptions and images as accurately as possible. However, slight variations may occur due to screen settings or batch differences.

Orders & Payments

  • Orders are confirmed only after successful payment.

  • We reserve the right to cancel or refuse any order at our discretion.

Limitation of Liability

OudQua is not liable for indirect, incidental, or consequential damages arising from the use of our products or website.

By continuing to use our services, you accept these Terms & Conditions.

Delivery & Returns Policy

Delivery

We aim to process and dispatch orders within 1–3 business days. Delivery timelines may vary depending on location and courier partner.

Returns

Due to the nature of fragrances:

  • Opened or used products are not eligible for return or refund

  • Returns are accepted only if the product arrives damaged or incorrect

To request a return:

  • Contact us within 48 hours of delivery

  • Provide order details and clear images of the issue

Approved returns will be processed as a replacement or refund, depending on availability.